Intermediate Apprenticeship in Business Administration (Level 2)

Taking an Apprenticeship in Business Administration will help an apprentice develop very strong organisational skills.  Businesses rely on a strong administrative team, so by taking an apprenticeship in business administration, an apprentice will become part of the backbone of the business they work for.

Business administration not only involves  keeping a company operating effectively, but also organising business management and operations, including the efficient organisation of people and resources.

Business administrators have to understand the needs of both the people they are working with, and the business they are working for. This is critical if they want to carry out their jobs effectively and often involves scheduling and taking part in meetings as well as acting on behalf of the company they are working for.

Apprenticeship information

A Level 2 Apprenticeship in Business and Administration is worth 21 credits.

The apprenticeship consists of between 93 and 146 guided learning hours over the period of a year.

Entry requirements

There are no specific entry requirements for this qualification, however, applicants should be interested in the business administration field as well as being motivated to succeed. Applicants are also expected to have basic literacy and numeracy skills on which to build their apprenticeship.

Examples of attributes which may help an applicant to be successful in this apprenticeship include:

  • Having held a position of responsibility at a school or college
  • Having undertaken work experience or a work placement experience
  • Completed the Duke of Edinburgh Award or a similar award
  • Achieved GCSEs or A Levels
  • Achieved QCF Awards, Certificates or Diplomas
  • Undertaken a Young Apprenticeship
  • Achieved a Foundation or Higher Diploma, particularly related Diplomas in Business, Administration and Finance, Retail and Hospitality

What can an apprentice do with this apprenticeship?

Intermediate apprentices, with support and opportunities in the workplace, can progress onto:

  • The Level 3 Advanced Apprenticeship in Business & Administration – general administrative, legal or medical pathways.
  • Other Level 3 Advanced Apprenticeships such as Customer Service or Management.
  • The Advanced Diplomas in a range of related sectors, including Business, Administration and Finance, Information Technology, Public Services and Retail Business.
  • Further education to undertake management, business related or other qualifications.

With additional training, Intermediate apprentices may be able to progress in their careers to roles including administration executive, administration team leader, office supervisor, personal assistant, secretary or a wide range of other Business & Administration roles.

What do the jobs at Level 2 involve?

As part of the Level 2 Apprenticeship in Business Administration, apprentices will likely take on one of the following job roles.

Administrator /Business Support Officer

This job role involves making and receiving telephone calls, helping with the organisation of meetings and events, dealing with travel requests, handling mail, record keeping and using electronic message systems and office equipment.

Office Junior

This job role involves taking notes, arranging travel and meetings, welcoming visitors, handling mail and using electronic message systems and office equipment.


This job role involves welcoming visitors, handling mail, making and receiving telephone calls, using electronic message systems and office equipment.

What will an apprentice learn on this apprenticeship?

Like all apprenticeships this one contains; a knowledge based element, a competence based element, Skills (English and Maths), a module on Employment Rights and Responsibilities and a module on Personal Learning and Thinking Skills (PLTS).

The knowledge based element of this apprenticeship will take the apprentice through the basics of business administration learning how to successfully keep the company they are working for running smoothly.

The competency part of this qualification will see the apprentice working in an administration setting gaining first-hand experience dealing with administration in the workplace and gather first hand evidence to meet the standard of this qualification.

The skills part of this qualification will bring  ICT, English and Maths skills up to the necessary level needed to carry out the role.

Finally the Personal Learning and Thinking Skills (PLTS) part of the course will teach the apprentice generic skills which will be helpful in day to day life.